What is Community Software? A Simple Definition & Guide

What is community software? Community software is a type of software that allows people to connect with each other, share information, and collaborate on projects over the Internet rather than in-person. It can be used for a variety of purposes, including networking, team collaboration, file sharing, content management, business discussions, and more.

In this blog post, we will elaborate on what community software is, what its benefits are, and how you can start using it for your business or organization today.

What are the key features of community software?

We've put together this handy list of some of the key features of community software so you can find the right option for your needs.


No matter what kind of business you're in, engaging with online communities is essential. Any community software should be able to host events and discussion boards that will encourage collaboration, user generated content, and build community engagement. 

It should also have forums and chat rooms to help get people talking and participating in the conversation. This is a great way to get feedback from customers, learn about new ideas, and build relationships with people in your industry. Plus, it's a lot of fun!


A good community software platform should have a variety of features that help build engagement with members. These can include things like chat, Q&A, surveys, games, video meetings, webinars, and even polls. 

Webinars are a great way to provide educational content to members, while chat and Q&A can help facilitate discussion and collaboration. Roundtable video sessions, surveys and polls are useful for gauging community opinion on various issues, and can also help identify areas where members would like to see more focus. 

By providing these various engagement tools, community software platforms can help foster a stronger sense of community among members.


A good online community software should have a variety of features to help community members learn, and grow through things like on-demand content, certificates, and learning snacks. 

On-demand content is a great way for members to access information at their own pace. 

Certificates can give users recognition for their participation, and learning snacks can help to break down complex topics into easy-to-understand bites. 

Collaboration tools are also essential for keeping members engaged and fostering a sense of community. 

By providing these resources, community software can help to strengthen the knowledge and skills of its members.


A community software or community management platform should have the ability to manage and measure everything, as well as utilize multiple resources to support digital community engagement through things like a mobile app, analytics, directories, and filters. 

A mobile app can help connect members of the community and allow them to communicate with each other directly while on the go. 

Analytics can help identify areas where the community is most active or needs more support. 

Directories & filters can help organize the community and make it easier to find information.

What are the benefits of community software?

As businesses strive to become more efficient and responsive to customer needs, they are increasingly turning to community software. This type of software helps businesses to connect with their customers and employees to help build stronger relationships.

It can also help businesses to:

  • Gather feedback
  • Identify potential problems
  • Track customer behavior
  • Increase customer loyalty

All of these benefits can help businesses to improve their bottom line. As a result, it is no surprise that community software is becoming an essential tool for business success.

What should I look for in community software?

There are a few key things to look for when searching for the best online community software. First, it should be user-friendly and easy to navigate. Second, it should have a variety of features that allow users to interact with each other and with the software itself. Third, it should be designed to encourage community involvement and participation. And finally, it should be flexible and easily adaptable to the needs of the community.

User-friendliness and ease of navigation are essential for any software, but especially for community software. The software should be intuitive and straightforward so that users can find their way around without difficulty.

Community management software should offer users ways to communicate with each other, such as discussion forums, chat rooms, and private messaging. It should also provide tools for managing community membership and activity, such as event calendars and group management functions. And it should offer content-sharing features, such as community posts and file galleries.

Encouraging community involvement is another key feature of community software. The software should make it easy for users to get involved in the community by providing ways for them to contribute content and participate in discussions. It should also provide tools for administrators to promote community activity, such as social media integration and email notifications.

Finally, flexibility is important because communities can have very different needs. The software should be a customizable community platform with ability to be tailored to the specific needs of each community.

These are just a few of the key things to look for in an online community platform software. Keeping an eye out for these features will help to ensure that you pick the best community software for you and your members.

JUNO: The All-In-One Digital Community Software

Looking to engage your online community in thoughtful and engaging discussion? Or maybe you want to build up your community's knowledge and skills?

Either way, JUNO is the perfect cloud based community platform for you! With easy-to-use forums and chat rooms, this platform makes it simple to engage members, create a space for people to connect with each other, host events, and offer online discussion boards.

You can encourage collaboration, build community engagement, and get online users to participate in the conversation. Plus, with planned events, you can keep your community engaged and involved. So why wait? 

Book a demo today to learn how we can help you connect your community to continue conversation and learning.